Legal

Privacy Policy

Effective Date: March 5, 2024

Ellis Thomas Properties, LLC ("Company," "we," "us," or "our") respects your privacy and is committed to safeguarding the personal information you share with us when using our services. This Privacy Policy explains how we collect, use, and protect your information when you text us to request rental applications or interact with us via SMS ("Services"). By texting our provided number or otherwise engaging with our Services, you agree to this Privacy Policy.

1. Information We Collect

(a) Personal Information
When you text our phone number to request an application or inquire about a property, we collect:

  • Your mobile phone number.

  • Message content, including any information you voluntarily provide in your messages.

(b) Automated Data
We may collect non-personal data related to your interactions with our SMS platform, such as message timestamps and delivery statuses.

2. How We Use Your Information

We use the information collected to:

  1. Respond to your SMS inquiries about property listings or rental applications.

  2. Provide you with requested rental application forms and related information.

  3. Send operational or transactional text messages, such as updates about your application.

3. Sharing and Selling Information

No Sale or Sharing of Mobile Information
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

(a) Service Providers
We may share your information with trusted vendors that facilitate SMS communication and application processing (e.g., SMS gateways like Twilio), solely to perform these services.

(b) Legal Requirements
We may disclose your information to comply with applicable laws, regulations, or court orders, or to protect the rights, property, or safety of our users and the Company.

4. SMS Messaging Terms

(a) Message Frequency and Charges
By texting our number, you consent to receive SMS communications from us. Message frequency depends on your interactions with us. Standard message and data rates may apply.

(b) Opt-Out
You may opt out of receiving SMS communications at any time by replying “STOP” to any text message. After opting out, you will no longer receive SMS messages unless you opt back in.

(c) Help and Support
For assistance, reply “HELP” to any message or contact us directly using the information below.

5. Data Security

We take reasonable measures to protect your information, including:

  • Encrypting sensitive data during transmission.

  • Restricting access to systems used to manage SMS communications.

Despite these efforts, no system can guarantee complete security. You acknowledge that you share your information at your own risk.

6. Data Retention

We retain your SMS communication data only as long as necessary to fulfill its intended purpose, comply with legal obligations, or resolve disputes.

7. Children's Privacy

Our Services are intended for individuals 18 years or older. We do not knowingly collect personal information from children under 13.

8. Changes to This Privacy Policy

We may update this Privacy Policy as needed to reflect changes in our practices, technologies, or legal requirements. The updated policy will include a new “Effective Date.” Your continued use of our Services after any changes constitutes acceptance of the revised policy.

9. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our SMS practices, contact us at:

Ellis Thomas Properties, LLC
1328 Glenview Lane
Rock Hill, SC 29730